Financial Services Guide
The Financial Services Guide provides important information about HC Insurance, including who we are, the services we provide, how we are paid, our relationships, and how to lodge a complaint. Effective from 10 August 2026.
Complaints Brochure
Information about how to lodge a complaint with Metrix Connect and the complaints handling process.
Supporting Vulnerable Clients Policy
Metrix Connect policy for supporting vulnerable clients, including identification, assessment, and appropriate service delivery.
Privacy Policy
Metrix Connect Privacy Policy covering the collection, use and disclosure of personal information.
IBCOP
NIBA Code of Practice – the professional and ethical standards for insurance brokers in Australia.