Privacy Policy

Last updated: March 2026

HC Insurance Pty Ltd (ABN 48 646 832 868) (“HC Insurance”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our insurance broking services. This may include:

• Your name, date of birth, and contact details (phone, email, address)
• Information about your property, vehicle, business, or other assets
• Financial information relevant to insurance assessment
• Claims history and previous insurance details
• Sensitive information such as health or medical information (where relevant)

2. How We Collect Personal Information

We collect personal information directly from you when you complete a quote request, speak with us by phone, correspond by email, renew your policy, or make a claim. We may also collect information from third parties such as insurers or other brokers where permitted by law.

3. How We Use Your Personal Information

• Arrange, manage, and renew your insurance policies
• Assess your insurance needs and provide advice
• Handle and manage claims on your behalf
• Comply with our legal and regulatory obligations
• Communicate with you about your policies and our services

4. Disclosure of Personal Information

We may disclose your personal information to insurance companies, our authorising licensee Metrix Connect Pty Ltd, the Steadfast Group, loss adjusters, legal advisors, and regulatory bodies where required. We do not sell your personal information to third parties.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include secure email communications, password-protected systems, and restricted access on a need-to-know basis.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccurate information. We will respond within 30 days.

7. Complaints

If you believe we have breached your privacy rights, please contact us first. If not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us